If you cancel the subscription and re-download the application at a later time, the download fees are NOT reimbursable. Yes, while your device is suspended you can still change your plan. We offer a number of convenient ways to change your plan at home or on the go:. If you currently have a pending order on your account, you won't be able to suspend your mobile service online until the pending order is completed or removed from your account.
Learn more on our Pending Orders Information page. Learn more about account access roles. If a pending order is removed, then it's canceled and the order will have to be placed again. To remove a pending order from your account:. If your device is stolen or lost, you can temporarily suspend your service to prevent unauthorized usage and charges on your account. You can suspend your service using the My Verizon app or online in My Verizon from your smartphone, tablet or computer. Prepaid Customers: If your device is lost or stolen you can suspend service in My Verizon for Prepaid accounts.
The My Verizon app. You've successfully suspended service for your lost or stolen phone. You've successfully suspended service online in My Verizon. You can also watch our How to Suspend or Reconnect Service video for instructions. After suspending your service, refer to our Device Replacement Program page for more information about replacement options for your lost or stolen device.
Suspending your service
If you suspend your service with billing, your contract and upgrade eligibility dates won't be impacted. If you choose to be billed at a reduced rate or if you stop billing during your suspension, your contract and upgrade eligibility dates will be extended for however long your line is suspended. When you suspend service, your device is blocked from connecting to the Verizon Wireless network.
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The device will also be prevented from being activated on any Verizon Wireless account. However, suspending service won't affect someone's ability to access the content and apps on the device, especially if the device wasn't protected with a password. Also, if the device has Wi-Fi capability, it can still be connected to a Wi-Fi network. No, we don't provide assistance with locating a lost device. Refer to our Device Replacement Program page for other possible options for remotely locating your device.
If you believe your device may have been stolen, for your safety, do not attempt to locate the device. Instead, contact the police to report the theft. If you don't have insurance, go to our Device Replacement Program page for more replacement options. If you find your lost device, you can reconnect your service by going to the Suspend or Reconnect Your Service page in My Verizon or the My Verizon app. You can also call Customer Service. Reconnecting your service removes the blocks that prevent your device from being activated on a Verizon Wireless account and reconnects network services to the device.
If you have non-voice devices e. Jetpack, tablet, etc. If you have a voice device and you receive orders to relocate to a location where Verizon Wireless service is unavailable, you can choose to suspend your line for the period of your relocation or up to 3 years and 90 days. Verizon Wireless offers discounts to military personnel and veterans through our Military and Veterans Discount Program. If you or a family member on your account have received orders to relocate for 90 days or more to an area where Verizon Wireless doesn't provide coverage and you need to suspend your service, you have 2 options: If you're being deployed inside the US: Click the Chat with us button at the bottom right corner of this page to contact one of our representatives or visit a Verizon Wireless store to suspend your service.
You won't be able to do it with the My Verizon app or online through My Verizon. If your deployment is outside the US: You can suspend your service with the My Verizon app or online in My Verizon. If you're unable to suspend your service online, you can email, fax or mail your orders to us. Learn how.
Cancel or Suspend Verizon Service | Billing & Account
You've successfully suspended service for military deployment. Online To suspend your service in My Verizon using your smartphone, tablet or computer browser:. You've successfully suspended service for military deployment online in My Verizon. To terminate your line: You've successfully suspended your service. Please note, the process can take up to 24 hours to complete.
Please be prepared to provide information from your orders. We thank you for your service. When suspending service for military reasons, your service can be suspended for up to 3 years and 90 days. Your mobile number will also remain available to you during this time, so you can reconnect your service on the same number. After this time period, the line of service will automatically be disconnected and the mobile number will no longer be reserved for you.
If you had an active device payment prior to suspending and the line is terminated, the balance of the device installment will be billed to your account at the point of termination. No, all billing for service and features will be stopped while your account is suspended. This includes billing for your device payment agreement. You may receive a partial bill for the duration of the month that your line was active prior to the military suspension.
No, your contract and upgrade eligibility dates won't be extended for the time your line is suspended for military reasons. If you had an active device payment agreement during the term of your suspension, your payment agreement will resume once your services are reconnected. Your ability to upgrade will be determined based on the number of payments that remain on the agreement.
Other reasons for suspending service include:.
You've successfully suspended service for vacation or another reason. You have 2 billing options when you suspend service and choose the "Other" reason: When you select "Other" as your reason, you have 2 options for how you'll be billed while your device is suspended. If you suspend your service with full billing, your contract and upgrade eligibility dates won't be impacted. If you select the reduced rate billing option during your suspension, your contract and upgrade eligibility dates will be extended for however long your line is suspended. When you select "Other" as your reason for suspending your service, the suspension can last up to days.
Please note, any previous time you used in the last rolling 12 months will be deducted from your eligible time. In a 12 month rolling year, you're only eligible for 90 days at a reduced rate, and the remaining 90 days you'll be billed your full monthly amount. Your billing status will be automatically updated based on how much suspend time you have available. No, but you can reconnect your service at any time before the day auto-reconnect date by going to the Suspend or Reconnect Your Service page in My Verizon or the My Verizon app. Suspending your host phone also suspends the NumberShare connected device, which won't be usable until you resume service on your host phone or move the connected device to a different host phone.
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Suspending your NumberShare connected device doesn't impact your host phone or any other NumberShare devices connected to that phone. Only the suspended connected device is affected. Suspend service FAQs. Lost or stolen device Military deployment All other reasons travel, illness, etc.
There are 3 types of service suspensions: Military Suspension - You can suspend your service for a period of time if you, or another user on your account, have been called into active military service. Other Suspension - You can suspend your service temporarily if you won't be using your device for a long period of time e.
I suspended my service because my device was lost or stolen. Will I continue to be billed while my service is suspended? Reduced rate billing - For up to 90 days you won't incur voice, data or feature subscription charges while your device is suspended. You can choose this option for a total of 90 days per rolling 12 month period. If you have previously suspended service without billing, the time you used will count against the amount of time available to you for reduced rate billing.
For example, if your device was previously lost or stolen and you suspended service without billing for 10 days, you would have 80 days available to suspend service at a reduced rate. Once you have used up 90 days of reduced rate time you'll need to wait 12 months before using it again. Your upgrade eligibility and contract end dates will be extended for however long your device is suspended if you're on a 2-year contract, and if you're on device payment you will continue to be billed your monthly device charge.
Without billing - You can choose this option once per rolling 12 month period, for a maximum of 30 days, as long as you have time remaining in your reduced rate allowance of up to 90 days.
How to Suspend or Reconnect Service
Your upgrade eligibility and contract end dates will be extended for however long your device is suspended. Suspended with billing - You'll be billed for all services and features during the suspension period without impacting your contract and upgrade eligibility dates. How to suspend or reconnect service. When you've successfully reconnected service, you'll see a confirmation page.
It may take up to an hour before your service is fully re-established and you can use it. I would like to reconnect service by activating my replacement phone," and follow the prompts until you see a confirmation page. More details. For security reasons, you cannot cancel your service online. You must speak with an account representative. There's a lot of information available online to help you learn about your services. You can search our support library, or start browsing by product:. How to suspend or cancel your Verizon Wireless service. Suspending your service. You can temporarily suspend service for any device on your account.
Cancel your service
Reconnecting your service. You can reconnect service on your current device or a new one. Cancelling your service.